Schedule your technicians to grow your field service business with MYOB Advanced

Overcome the challenges of managing a large network of field service team members to improve customer experience with MYOB Advanced.  

Every field service organisation requires reliable, trained staff that are well-managed in order to meet the expectations of customers and deliver services safely and cost-effectively.

Field Service can be a profit driver in your business, but increasingly service-based businesses struggle with a shrinking talent pool of suitably qualified workers, technicians and engineers.

Adopting an end-to-end field service management solution like MYOB Advanced will help you perfectly orchestrate human resources, including sub-contractors, so you can go above and beyond for your customers.

Growing demand for service-based skills 

Field service is set to grow in scope. For example, recently the Australian Government established independent industry growth centres focused on six areas of competitive strength and a strategic priority for our economy. These are: 

1. Advanced manufacturing 
2. Cybersecurity
3. Food and agribusiness
4. Medical technologies and pharmaceuticals
5. Mining equipment, technologies and services
6. Oil, gas and energy resources.

Increased capacity and innovation in these sectors hinge on the support of service-based businesses that maintain the assets, equipment and technologies that underpin them. Other key investments that have flow-on effects for service organisations are major government and private infrastructure projects in the works. 

Roles set to increase in demand over the next five years include home care providers, technicians, trades workers and machinery operators. The growing need for these skills creates a challenge for businesses seeking to attract and retain good employees.

Also, many experienced technicians, trades workers, health and IT professionals are seeking the freedom of managing their own business as independent contractors. Providing professional and technical services is a growth area for Australian small to medium-sized businesses.

A mixed labour model that relies on both employees and a network of sub-contractors will likely be key to capitalising going forward, and your field service management solution must be flexible enough to support this.

Do you have the software for managing field service talent?

Delivering outstanding field service is a priority in a wide range of industries including manufacturing, resources, logistics, construction, energy and utilities, IT and telecommunication, healthcare, disability services, cleaning, property management, retail, HVAC and others.

Paramount to the success of a service-based business is the person providing the service.

A less stable talent pool and a greater desire for flexible work mean leveraging technology is vital—field service software empowers employees and sub-contractors to be productive and lets you accurately monitor their work.  

When your success depends on the quality of your workforce, any advantage you can gain in the management of people will have more impact on your bottom line.  

MYOB Advanced’s field service software enhances your ability to:

• Give people the right information and resources to perform their jobs well
• Coordinate a diverse mix of workers across multiple geographies 
• Record and manage information about certifications, licences, skills and equipment
• Use mobile devices to streamline work and reduce the administrative burden 
• Schedule your team across multiple jobs and priorities

For example, let’s say your HVAC servicing business secures a large project with a new government client for routine maintenance and ad hoc service calls. You bring on two additional sub-contractors to handle any overflow that your core team can’t manage. 

By investing in MYOB Advanced for field service management you can:

• Record qualifications, certifications, licences and insurances for each team member and create fields associated with job types so the system will automatically assign suitably skilled people to incoming jobs.
• Identify the equipment, tools and components or parts required for tasks and appointments so that the system provides the correct details about what’s needed to complete the job.
• Easily track and organise all team members via a visual planning calendar to monitor their availability and locations.
• Schedule and assign work orders to employees and contractors via mobile alerts, including providing automated routing instructions and travel times.
• Enable employees and sub-contracted technicians to record their time, get customer sign-off and share images of the completed work all via an easy-to-use mobile app.

MYOB Advanced helps you align people management with your customer’s service needs. 

Manage field service in the cloud and connect your business

MYOB Advanced is the best cloud-based software for empowering your workforce to achieve excellence in field service. But field workers and technicians also rely on other team members and processes running smoothly across your organisation.

Designing systems so that your whole team can reliably deliver great service requires technology that integrates across all of your business functions and other software you use. This is an area where many standalone field service solutions fall down.

Conversely, MYOB Advanced is a flexible, enterprise solution that allows you to:

• Optimise purchasing and parts departments through integrated stock and supply chain management.
• Enhance customer interactions and job management through integrated quoting, sales, project management and CRM tools.
• Make customer information, purchasing and order history and financial data accessible and able to be analysed by all parts of the business.
• Access helpful reports and visually engaging dashboards. 
• Improve cost management across each business area and gain high-level accounting insight and consolidated financial reporting.
• More easily embrace technologies like barcode scanning and IoT networks to monitor equipment performance, connected to end-to-end operational data. 
• Access third-party applications and an Open API to connect to existing systems or extend the capabilities of your solution as your business grows in size or scope.

Build and schedule your services team ready to respond to your customer’s needs, so you can grow your business, with MYOB Advanced. 

A seamless approach to field service management and whole-of-business improvement is possible. Ask us how.