The Services Industry Today
Whether you’re a professional services firm that specializes in long-term, complex projects or a business services company that performs shorter, turnaround jobs – the common goal is to acquire and maintain clients while ensuring that projects/jobs are executed profitably. This is the lifeblood of the services industry.
It all starts with managing relationships, from first interactions with leads to repeat business. Competing on value is necessary, but the real challenge is to be better than the competition at ongoing relationship management.
A services industry company has no future without overcoming these challenges:
- Creating a unique mix of maintaining great relationships combined with a drive to compete, bid, and close on new projects
- Increasing customer demands for ever-growing service offerings
- Ensuring repeat business and referrals by delivering on time and on budget
- Offering competitive prices while maintaining a decent margin for your own business overhead
To tackle the issues of customer relations and productivity simultaneously, only an integrated system will provide the powerful 360-degree view of your customer’s activities, requests, and projects that your industry needs to stay ahead of the competition.
Tools that track all tasks, activities, and expenditures for every project or job. Consistent and up-to-date data. Automated invoicing. A full 360 degree view of customers and projects for complete visibility and control. Critical insight into financial, resource utilization, and project management data. Portals for customers, subcontractors and suppliers to collaborate. This is how automation and integration improve productivity using modern systems, now often enabled through cloud technology.
Furthermore, customers will appreciate and reward your ability to uncover problems early, prevent delays, and keep costs in line, while providing a more responsive service experience.